As a company providing unforgettable gift experiences, here at WonderDays, the customer journey should be an unforgettable experience in itself and it starts from the moment you choose to use us. Our mission? To make your journey with us just as memorable as the experiences we offer. Whether you're diving into our elite website or chatting with our squad of fun, friendly and clued-up customer service champions, you're in for a treat.
Customer service and user experience is one of our absolute top priorities and it is for this reason that whilst many companies from within our industry have dialled back their telephone customer support, we have increased staff numbers allowing our team to increase call volume and real-time, live assistance. At a time when customers crave that typically friendly “WonderDays” voice and reassuring conversation… our team are ready.
Having a team of agents waiting to assist our customers means that we can react immediately to customer queries. Our average wait time on our phone to speak with an agent is just 22 seconds! In addition, we won’t leave you hanging around if our service agents are already tied up, you can leave us a voicemail and WE will call YOU back. Now that is service!
Not only are our team super responsive over the phone, when customers choose to email an enquiry; we don’t like to leave them hanging around days for a response! Our average response time to customer service emails is below 20 minutes! And should that not be quick enough, customers can get a live, real-time response by using our instant live chat facility with an average initial response time below one minute! Yep, we are that good.
We like to let the numbers speak for themselves…
WonderDays invites feedback across many platforms, both internally and externally as we take all feedback from our customers as a key opportunity to learn, as well as evolve the customer experience we offer. We like to let the numbers speak for themselves… Taking real feedback from our customers in terms of reviews and testimonials, we are rated 4.9 out of 5 on Customer Service with a whopping 95% of our customers rating WonderDays as ‘Very Good or Excellent’! Boom!
From the first day of training, our staff are encouraged to ask, why? We encourage our team to seek the reasons behind customer policy and challenge the methods of our processes. We want to capture the unique perspective that each conversation creates and cultivate the unique mindset of each individual. It's all about cultivating that special spark that makes each interaction shine.
From the moment you dial through to WonderDays, get ready to be blown away! You will be met by an agent who is passionate about all that they do. Its key to us that our agents show who they are, so we encourage personality, individuality, and self-leadership. Our team are on hand to hear our customers story on any issues, talk through things and delivery a truly heartfelt and genuine service. It is our restless desire to provide a personable, unique and excellence driven service that is at the heart of everything we do.
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